Effective Date: March 2025
Thomas Business Enterprises, Inc. (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information, including details regarding our SMS communication practices.
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Information We Collect
We collect the following types of personal information:
- Personal Identifiable Information (PII): Name, address, phone number, email, date of birth, and emergency contact details.
- Health Information: Medical history, care preferences, physician details, and any other relevant information necessary for providing home care services.
- Billing Information: Insurance details, payment methods, and transaction history.
- Communications Data: SMS and email correspondence, including appointment reminders, service updates, and customer support interactions.
- Technical Data: IP address, device type, browser type, and usage statistics when interacting with our website.
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How We Use Your Information
We use your personal information to:
- Provide home care services tailored to your needs.
- Schedule and confirm appointments.
- Send appointment reminders, post-visit instructions, and billing notifications via SMS or email.
- Process payments and manage insurance claims.
- Improve our services and website functionality.
- Respond to customer service inquiries and provide support.
- Comply with legal and regulatory obligations.
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SMS Terms & Conditions
By opting into SMS communications from Thomas Business Enterprises, Inc., you agree to receive text messages related to:
- Appointment scheduling and reminders
- Service updates
- Post-visit instructions
- Billing notifications
Messaging Terms
- Message Frequency: Message frequency may vary.
- Fees: Message and data rates may apply based on your mobile provider.
- Opting Out: You can opt out of SMS communications at any time by replying STOP to any message.
- Support: For assistance, text HELP or visit our website at https://www.thomasbusinessent.com/.
- Privacy & Terms: For more details, visit our Privacy Policy and Terms and Conditions page.
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How We Share Your Information
We do not sell or rent your personal information. We may share your information with:
- Healthcare providers are involved in your care.
- Insurance companies for billing and claims processing.
- Third-party service providers who assist in operating our business (e.g., IT support, payment processing, SMS providers).
- Legal authorities, when required by law.
SMS consent is not shared with third parties or affiliates for marketing purposes.
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Your Rights & Choices
You have the right to:
- Access, update, or delete your personal information.
- Withdraw consent for SMS communications at any time.
- Request a copy of the personal data we have on file.
- Lodge a complaint if you believe your privacy rights have been violated.
To exercise your rights, contact us at 314-382-9700.
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Data Security
We employ industry-standard security protocols to safeguard your personal information against unauthorized access, disclosure, or misuse. While we take every precaution, please note that no Internet transmission or electronic storage method can be entirely secure.
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Changes to This Policy
We may update this Privacy Policy at any time. Any changes will be posted on our website, and by continuing to use our services, you agree to the revised terms.
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Contact Us
If you have any questions regarding this Privacy Policy or our SMS Terms & Conditions, please contact us at:
Thomas Business Enterprises, Inc.
910 S Florissant Rd., Suite 100, St. Louis, MO 63135
cdouglas@thomasbusinessent.com
314-382-9700
